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Good customer service essay

good customer service essay

has also suggested noteworthy remedial measures so as to cope with ascending customer expectations/ aspirations levels. Focus groups, surveys and testing panels are good ways to get to understand the customer and what it is that they need and expect. Customer service should be designed and delivered seamlessly from the customer's point of view. Every employee must be aware of their companys customer care values and be empowered with the knowledge, resources and skills to provide excellent customer care. They will probably also be loyal and keep coming back. The highly costs lead negative effects on the financial report. Are our systems and processes built around our needs or the customers? The Goiporia Committee Recommendation (GCR) was definitely a successful attempt in pinpointing exhaustively the causes of below par customer service in Banks and suggested remedial measures for various deficiencies. There are many customer services courses available to help businesses train their staff.

Importance of Customer Service Essay example - 578 Words Bartleby

good customer service essay

Words: 500 - Pages:. This can help give employees listening skills to understand what the customer wants as well as how to manage expectations and say no when necessary. There appeared to be more than enough people working, but planning and management were severely lacking. This means that they may miss opportunities and not provide extra information that could help the customer. Under-promising and over-delivering is an often cited way to manage expectations and can be applied when dealing with internal colleagues as well as external customers. Indian Banking system is largest branch network and spread over vast area. Banking is the key industry in the service sector and it will not be travesty of truth to call it as the financial nerve centre of economy. For example, companies should be asking themselves: are we selling products that customers want to buy? This makes research perhaps the most fundamental thing in providing good customer care.

Good or Bad Customer Service Essay - 1102 Words Bartleby
Customer Service Essay examples - 1384 Words Bartleby